Privacy Policy

This policy explains how Chiromantija.com collects, uses, and protects your personal data.

1. Data controller

Chiromantija.com is operated by ETK IT Studio, MB (company code 307200519), registered in Lithuania. Contact: [email protected].

2. Information we collect

  • Order data: email address, selected reading type, language, order metadata.
  • Uploaded files: palm photos used to deliver the service.
  • Payment data: processed by payment providers (we do not store card details).
  • Technical data: IP address, device/browser data, logs, and cookie identifiers.
  • Communications: messages you send to support.

3. How we use your data

  • To provide and deliver the purchased service.
  • To communicate with you about your order or support requests.
  • To prevent fraud and protect the service.
  • To improve performance and user experience (with consent for analytics/marketing where required).

4. Notice at Collection (US)

We collect the categories of personal information listed above for the purposes described in Section 3. We do not sell personal information. We may share data with analytics and advertising partners only if you allow it. You can opt out anytime via Privacy Choices.

5. Legal bases (EEA/UK)

  • Contract performance – to fulfill your order.
  • Legal obligation – to keep financial records.
  • Legitimate interests – security and service improvement.
  • Consent – marketing or analytics where required.

6. Sharing and processors

We share data with trusted providers who help operate the service, such as hosting, payment processing (Paysera, PayPal), email delivery, analytics (Google Analytics), advertising pixels (Meta), session recording (Smartlook), and anti‑spam (Google reCAPTCHA). These partners process data under their own privacy policies.

7. Data retention

  • Palm photos and analysis data are stored up to 90 days after delivery unless you request deletion sooner.
  • Financial records are retained for 10 years as required by law.

8. Cookies

We use essential and optional cookies. Learn more in our Cookie Policy.

9. Your rights

  • Access, correct, or delete your data.
  • Object to processing or withdraw consent.
  • US residents may opt out of sharing for advertising and exercise rights via Privacy Choices or by emailing us.

10. Children’s privacy

Our services are not intended for children under 13, and we do not knowingly collect their data.

11. International transfers

Your data may be processed in the EU or other countries where our providers operate. We use appropriate safeguards where required.

12. Updates

We may update this policy. The latest version is always posted here.