Refund Policy

1. Scope

Our services are personalized digital reports delivered online. Because the service begins immediately after purchase and is tailored to the user, refunds are limited as described below.

2. Refunds we provide

• If we fail to deliver your report within the promised timeframe (typically 24–48 hours), you may request a refund or an equivalent alternative.
• If you were charged twice for the same order, we will refund the duplicate charge.
• If a technical error on our side prevents delivery, we will refund the payment.

3. Refunds we do not provide

• Change of mind after the service has started or the report has been delivered.
• Orders based on low‑quality, unclear, or unsuitable photos after we have requested replacements.
• Dissatisfaction with the interpretive nature of the service (our content is for entertainment and self‑reflection).

4. Chargebacks and disputes

If you have a billing concern, please contact us first. Initiating a chargeback without contacting support may delay resolution and result in account restrictions.

5. How to request a refund

Email [email protected] and include your order number and reason for the request. We respond within 1 business day.

6. Processing time

Approved refunds are processed within 5–10 business days depending on your payment provider.

7. Contact

Questions? Write to [email protected].